This non-transferable warranty is provided by Alfine Massage Chair.
3-Year Standard Warranty
Applicable to A688，A710 Pro,A665 models
First Year Covers Parts and Labor Warranty:
Alfine Massage Chair will arrange for all necessary parts and ship them directly to you. If needed, we will schedule authorized service providers to perform in-home repairs at no cost.
Second to Third Year Parts Warranty:
For any required repairs, Alfine Massage Chair will provide free parts and repair guidance. If labor assistance is required, we will recommend a service provider, but the customer will be responsible for labor fees.
Lifetime Technical Support for customers in the United States and Canada.
5-Year Enhanced Warranty
Applicable to A860 and A696 models
First to Second Year Covers Parts and Labor Warranty:
Alfine Massage Chair will arrange for all necessary parts and ship them directly to you. If needed, we will schedule authorized service providers for in-home repairs at no cost to you.
Third to Fifth Year Parts Warranty:
For any repairs required, Alfine Massage Chair will provide free parts and repair guidance. If labor is needed, we will schedule authorized service providers, but the customer will be responsible for labor costs.
Lifetime Technical Support for customers in the United States and Canada.
This warranty does not cover any damage or defects caused by:
Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; damage created by pets, animals or insects; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferrable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.
Additionally, if the product is deemed irreparable and needs replacement, the customer is responsible for placing the chair in an accessible location for pickup. The returned item must be properly packaged to ensure safe transport; otherwise, the agent may be unable to collect it.
How to Obtain Warranty Service
To request warranty service for your Alfine Massage Chair, please contact us at 1-800-550-0819 / 1-844-828-8181 or email service@alfine.org. Please have your order details and a description of the issue ready. Service options, parts availability, and response times may vary.
Extended Warranty Option
We also offer a 2-year extended warranty for customers who wish to extend their coverage. The cost is $150, and it covers replacement parts for an additional two years, excluding labor. To purchase, please place an order on the service page. For more information, feel free to contact our customer service team at service@alfine.org.