Return & Exchange
At Alfine, we want our customers to be completely satisfied with their purchase of a massage chair. Here are the details of our return and exchange policy:
Returns:
- We accept returns of massage chairs within 30 days of the delivery date. To be eligible for a return, the chair must be in its original packaging and in like-new condition. Customer will be charged a total restocking fee of $250. Once we receive the returned chair, we will inspect it and issue a refund, less restocking fees.
Exchanges:
- We offer exchanges for massage chairs within 30 days of the delivery date. To be eligible for an exchange, the chair must be in its original packaging and in like-new condition. Once we receive the returned chair, we will inspect it and issue a store credit that can be used towards the purchase of a new chair.
Refunds:
- Refunds will be issued to the original payment method used for the purchase, less any applicable restocking fees. Refunds may take up to 1-2 business days to process, depending on the payment method and the customer's bank.
Restocking Fees:
- A restocking fee may be charged for returns or exchanges, to cover the cost of inspecting and processing the chair.
Damaged or Defective Chairs:
- If a chair arrives damaged or defective, customers should contact Alfine customer service immediately to initiate a claim. We will work with the customer to arrange for repair or replacement of the chair, and we will cover the cost of shipping. If a repair or replacement is not possible, we will issue a refund or store credit as appropriate. Please note that the return and exchange policy may be subject to change without prior notice. If you have any questions or concerns about our policy, please contact our customer service team for assistance.