Shipping Policy
At Alfine, we strive to provide the best possible customer experience, including a seamless shipping process. Here are the details of our shipping policy:
Shipping Options:
We offer free standard shipping within the continental United States. Additional shipping options are available at an extra cost, including expedited shipping. Customers may choose their preferred shipping option during checkout.
Free shipping:
In the continental US, standard shipping is free. For some regions, such as Hawaii, Alaska, Puerto Rico, shipping is not free and additional charges may apply.
Processing Time:
Orders are typically processed within 1-2 business days after payment is confirmed. In some cases, processing time may be longer due to high order volume or unexpected delays. Customers will receive a confirmation email with tracking information once the order is shipped.
Shipping Time:
The estimated shipping time varies depending on the destination and the shipping option selected. Standard shipping typically takes 3-7 business days.
Delivery:
Standard delivery is curbside delivery, which means the carrier will drop off the product at the customer’s door or garage, rather than an in-home service. If you need further services, please contact us.
Damaged or Lost Packages:
If a package is lost or damaged during shipping, customers should contact Alfine customer service immediately to initiate a claim. We will work with the shipping carrier to resolve the issue and provide a replacement or refund as necessary.
Please note that shipping policies may be subject to change without prior notice. If you have any questions or concerns about our shipping policy, please contact our customer service team for assistance.